My venerable Touch 905B is bricked, with a blank white screen. Can it be brought back to life?
It's been running f/w 3.19.5761, and struggling with it. It kept locking up, with no indication it was due to bad books. (Once it started happening often, I'd run that ePub through Sigil, ADE, ePubCheck and sideload it onto my Aura HD, and no files showed any sign of problems.)
Anyway, Kobo Customer Care had me check the battery was up to 100% (it was; I'd charged it last night) then do a factory reset, which reported as successful. I plugged it into Kobo Desktop and let it complete the registration and upgrade, which it reported as successful. Ejected the reader from the Desktop. (Windows 7, USB 2 port.) The Touch began processing the upgrade, then locked up again. (The hour-glass stopped its animation.)
KCC had me do a pinhole reset. The light at the top beside the power slider showed green (solid, 1 second), then blue (solid, 1 second), then green (again solid, 1 second). The screen flashed briefly black, then white again, then ... stopped. And that's where it sits. Any attempt at pinhole resets produce the same result, and the device doesn't recognise a manual factory reset (hold the Home button in and work the slider).
KCC claims the lights mean the power level must be lower than 30%, and it won't complete because it doesn't have enough power. Did the f/w upgrade really use up 70%+ of the battery's charge? Really? They had me charge the thing again, and said within an hour it would flash a quick succession of blues, and I could do a factory reset. Well that hasn't happened; it's been charging for six hours, and still shows the green-blue-green pattern in the lights when i do a pinhole reset; plugged into the USB it shows a solid unblinking green light; and other than that, it shows no activity at all.
If I plug it into my PC, it's not recognised as a valid USB device. No active USB session is initiated, and I can't see the device in Explorer.
Once the device was re-initialised, I was probably going to sideload an earlier version of f/w and let it downgrade, but I didn't get that far. KCC told me this is a known problem with the 3.19.xxxx f/w, that a lot of devices are locking up unexpectedly, but claimed Kobo Development is still "gathering information" and hasn't given KCC any information on a fix. True or excuse, I can't tell.
So: anything I can do? Any help would be appreciated.
It's been running f/w 3.19.5761, and struggling with it. It kept locking up, with no indication it was due to bad books. (Once it started happening often, I'd run that ePub through Sigil, ADE, ePubCheck and sideload it onto my Aura HD, and no files showed any sign of problems.)
Anyway, Kobo Customer Care had me check the battery was up to 100% (it was; I'd charged it last night) then do a factory reset, which reported as successful. I plugged it into Kobo Desktop and let it complete the registration and upgrade, which it reported as successful. Ejected the reader from the Desktop. (Windows 7, USB 2 port.) The Touch began processing the upgrade, then locked up again. (The hour-glass stopped its animation.)
KCC had me do a pinhole reset. The light at the top beside the power slider showed green (solid, 1 second), then blue (solid, 1 second), then green (again solid, 1 second). The screen flashed briefly black, then white again, then ... stopped. And that's where it sits. Any attempt at pinhole resets produce the same result, and the device doesn't recognise a manual factory reset (hold the Home button in and work the slider).
KCC claims the lights mean the power level must be lower than 30%, and it won't complete because it doesn't have enough power. Did the f/w upgrade really use up 70%+ of the battery's charge? Really? They had me charge the thing again, and said within an hour it would flash a quick succession of blues, and I could do a factory reset. Well that hasn't happened; it's been charging for six hours, and still shows the green-blue-green pattern in the lights when i do a pinhole reset; plugged into the USB it shows a solid unblinking green light; and other than that, it shows no activity at all.
If I plug it into my PC, it's not recognised as a valid USB device. No active USB session is initiated, and I can't see the device in Explorer.
Once the device was re-initialised, I was probably going to sideload an earlier version of f/w and let it downgrade, but I didn't get that far. KCC told me this is a known problem with the 3.19.xxxx f/w, that a lot of devices are locking up unexpectedly, but claimed Kobo Development is still "gathering information" and hasn't given KCC any information on a fix. True or excuse, I can't tell.
So: anything I can do? Any help would be appreciated.