Hi
I am the owner of Kobo Clara WB P365. Good device, but as many, I have the dictionary bug and the sometimes turn-page UI show bug. For this reason, I contacted support. They first ask me to make a factory reset and then a manual factory reset. After that, they ask me for a video recording showing the issues. So far, so Good . But after that they again ask me for a manual factory reset and to aply the turn-page refresh rate configuration.
I am dissapointed. I suspect than an AI is answering me, and altought I have asked many times that I only want an scalation to development team, I have no luck.
Maybe I am wrong but I suspect there will no be any software update to fix this.
Very bad, kobo.
I am the owner of Kobo Clara WB P365. Good device, but as many, I have the dictionary bug and the sometimes turn-page UI show bug. For this reason, I contacted support. They first ask me to make a factory reset and then a manual factory reset. After that, they ask me for a video recording showing the issues. So far, so Good . But after that they again ask me for a manual factory reset and to aply the turn-page refresh rate configuration.
I am dissapointed. I suspect than an AI is answering me, and altought I have asked many times that I only want an scalation to development team, I have no luck.
Maybe I am wrong but I suspect there will no be any software update to fix this.
Very bad, kobo.
