Cannot ping or connect to outside network

Hi all,

I can't access the outer internet anymore. A factory reset from the settings menu triggered this.

A factory reset by holding the power button and page button does not fix this.

I'm stumped. Any help would be appreciated. My device is a Kobo Libra 2.

I can ssh, but ping hangs:

[admin@io root]# ping google.com
PING google.com (142.250.179.174): 56 data bytes
^C
--- google.com ping statistics ---
11 packets transmitted, 0 packets received, 100% packet loss