Kobo Order of In Stock e-reader.

What’s the longest anyone has waited for a Kobo order to be shipped for an e-reader that supposed to be in stock?

I placed an order on the 21st, I chased it today but just got an ‘we’ll escalate it to a specialist team to ascertain why it’s not been shipped’, which basically means nothing.

I really wish I didn’t have to order from Kobo :(