Has anyone used Read-In-Store recently?

Read-In-Store hasn't worked reliably or consistently at my store since at least October 2015. The store manager keeps calling support, and they act like it's a brand new issue rather than an ongoing problem. They'll get it up and it will be down again in hour, two, a day. Sometimes it's down for weeks, then is only up for a day or two, then down again for who knows how long. My local store is in Evansville, Indiana. I've traveled a lot the past few days and have tried three stores in Louisville, Kentucky, as well as Lafayette, Indiana and four stores around Indianapolis. Read-In-Store didn't work at any of them.

Is anyone aware of Barnes and Noble stopping this feature? They still show it as a feature on their Web site. Has anyone successfully used Read-In-Store recently?

Thanks.