Aura Cant load books or connect to WiFi

First time ereader owner here!

I am having 2 big issues currently they are as follows:

1. Can not connect to WiFi, the password entering screen doesn't allow me to Shift and type capitals so I cannot type my WPA. Not sure why this is happening but its very frustrating.

2. I cannot add books onto it no matter what i try, I have tried through calibre, windows explorer drag and drop. I have tried both mobi and epub formats of ebooks and it just doesn't load either one of them.

I have tried basic reset, factory resets and nothing works. Any help would be appreciated, really hope this isn't a defective ereader.

Anyone have any suggestions for me?

Thanks!